PRIVACY STATEMENT
This privacy statement sets out how Reset Therapy Limited uses and protects any information that you give Reset Therapy Limited when you use the Site. Reset Therapy Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using the Site, then you can be assured that it will only be used in accordance with this privacy statement.
Any references in this Privacy Statement to “we”, “us” or “Reset Therapy Limited” refer to Reset Therapy Limited, while any references to “you” means you personally or the company, person or entity, on whose behalf you are accepting this Privacy Statement.
For the purposes of the Data Protection Acts, Reset Therapy Limited is the ‘Data Controller’, and is based at the address Rathborne Square, Dublin 15, Ireland, D15 XF9C.
If you have any queries about how we use your information or have a complaint, please contact us at support@12weekreset.com.
1. PRIVACY POLICY CHANGES
Reset Therapy Limited reserves the right to modify this Privacy Statement at our discretion. The most current version will always be available at www.12weekreset.com/privacy_policy. If the modifications are material we may notify you via the email address associated with your account that modifications have been made to the Privacy Statement, however, failure to notify you will not affect the effectiveness of any modifications. By continuing to access or use the Site or avail of the Service after those modifications become effective, you agree to be bound by the modified Privacy Policy and will be deemed to have accepted any modification. This policy is effective from 24th February 2020.
Please ensure that you review this Policy Statement from time to time for any update to this Policy Statement as your use of this Site or the Service constitutes your unconditional agreement to any update to this Policy Statement.
2. GATHERING AND USE OF INFORMATION
Reset Therapy Limited collects and stores the information which you give us via forms on the Site (including when you register to use the Site), or when communicating with us by email, chat or in some other way.
We collect this data to understand your needs and provide you with a better service, and in particular for the following reasons:
· for internal record keeping;
· so that we may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided; and
· so that we may use the information to customize the website according to your interests.
Reset Therapy Limited uses third party services to process payments, and does not directly store your payment information. This payment system is certified to PCI Service Provider Level 1, the most stringent level of certification.
Reset Therapy Limited agrees to use commercially reasonable efforts to ensure the privacy and security of all stored information. Nonetheless, we expressly disclaim any liability for any damage that may result should any information be released to any third parties, and you agree to hold Reset Therapy Limited harmless for any damages that may result therefrom.
3. WHAT WE COLLECT
We may collect the following information:
· name;
· email address;
· telephone number;
· company name (if provided);
· other personal information required to provide the Service; and/or
· how you conduct and manage your account with Reset Therapy Limited;
We also record information relating to your use of the Site and the Service including but not limited to communications made and received by you and the date, duration, time of such communications and the messages sent to and received via the Site.
Furthermore, we may also collect and store certain information automatically when you visit the Site. Examples include the internet protocol (IP) address used to connect your computer or device to the internet, connection information such as browser type and version, your operating system and platform, a unique reference number linked to the data you enter on our system, login details, the full URL clickstream to, through and from the site (including date and time), cookie number and your activity on our site, including the pages you visited, the searches you made and, if relevant, the services you purchased.
4. HOW WE USE YOUR PERSONAL DATA
We may use your registered email address and contact details data for the following;
· to create and maintain accounts;
· to supply the Service;
· to contact you if necessary;
· to inform you of any service-related message or of any new services or functionality;
· to provide you with service alerts and other information and messages;
· to alert you if there are any major system changes or changes in Terms & Conditions or Privacy Statement;
· to enforce our Terms & Conditions and ensure adherence to applicable law;
· to bill and collect sums owed to us;
· to provide support and gather customer feedback;
· to protect the rights and safety of Reset Therapy Limited, our employees, Service Users, Service Providers and the public;
· to meet legal requirements such as complying with court orders;
· to provide information received hereunder to representatives and advisors such as attorneys and accountants to help us comply with legal and other requirements;
· to prosecute and defend a court, arbitration or similar proceeding;
· to benchmark and improve the Site and the Service;
· to transfer your information in the event of the sale of substantially all of the assets of our business to a third-party or in the event of a merger, consolidation or acquisition; and
· to send you information and promotional material that you have opted-in to receive we think may be of interest to you unless you have opted-out of the receipt of such information.
We may also use information collected from the website to personalise your repeat visits to our website, using cookies (see cookies section below).
5. DISCLOSURE OF YOUR INFORMATION
Reset Therapy Limited may share personal information with other trusted third parties who provide services such as information processing, providing customer service, conducting customer research or satisfaction surveys, managing mailing lists etc. and/or other trusted third parties who are involved in the delivery of providing products or services used or ordered by you and/or are engaged by us in the business purposes for which processing may occur as referenced above. These companies’ processing of user data will always be subject to security and confidentiality obligations consistent with this Privacy Policy Statement and applicable laws.
Reset Therapy Limited may also transfer your information:
· in the event of the sale of part or all of the assets of our business to a third-party or in the event of a merger, consolidation or acquisition to a new or prospective owners of Reset Therapy Limited;
· to meet legal requirements such as complying with court orders;
· to provide information received hereunder to representatives and advisors such as attorneys and accountants to help us comply with legal and other requirements; and
· to prosecute and defend a court, arbitration or similar proceeding.
6. PROTECTION OF PERSONAL INFORMATION
The security of your personal information is extremely important to Reset Therapy Limited. We have put in place suitable administrative, technical and physical measures to ensure that your information is safeguarded from unauthorised access, disclosure, alteration and destruction.
7. MARKETING
We and other Reset Therapy Limited group companies would like to send you information about the products and services we offer which may interest you. You may at any time opt out from receiving marketing information. If you no longer want us to contact you for marketing purposes please contact us by email on support@12weekreset.com or alternatively our postal address is Reset Therapy Limited, Rathborne Square, Dublin 15, Ireland, D15 XF9C.
Even though you may have opted out of future information or communications, where it is necessary to contact to you concerning products or services you have requested, you consent to our contacting you at any address provided.
8. COOKIES
We and our partners use various technologies to collect and store information when you visit the Site, and this may include using cookies or similar technologies to identify your browser or device. A cookie is a small file/piece of information which is placed on your computer’s hard drive, mobile or other device. Once placed on your computer’s hard drive, mobile or other device, the file is added and the cookie helps analyze web traffic or lets us know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Our site uses traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve the Site in order to tailor it to user needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer, mobile, other device or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, if you select this setting you may be unable to access certain parts of the Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Site.
9. GOOGLE ANALYTICS
Reset Therapy Limited uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users uses the Site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on their servers. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.
A full list of cookies used by Google Analytics and explanations are available on the Google Code Website.
Google has its own privacy policy. We recommend you check this privacy policy.
10. LINKS TO OTHER WEBSITES
Reset Therapy Limited’s site may contain “links” to other sites, and whilst we make every effort to only link to sites that share our high standards of decency, you should children check with a parent/guardian or adult before linking to any new sites.
We do not accept responsibility or liability for the privacy policy and practices of any other sites that you link from Site and we recommend that you check the privacy policy of each site and contact its owner or operator if you have any concerns.
Our Terms & Conditions and Privacy Policy apply to the use of the Site and associated applications only, and do not extend to any linked third party sites. The owners of this Site have no responsibility for the content of such other websites and shall not be liable for any damages or injury arising from such websites. Any links to other websites are provided as merely a convenience to the users of the Site.
11. RIGHT OF ACCESS
You can ask us for a copy of the information we hold about you by contacting Reset Therapy Limited by email on support@12weekreset.com or alternatively our postal address is Reset Therapy Limited, Rathborne Square, Dublin 15, Ireland, D15 XF9C. We may charge you an administration fee to cover the cost of carrying out your request. You should include adequate information to identify yourself and, such other relevant information that you may have that will reasonably to assist Reset Therapy Limited in fulfilling your request. Your request will be dealt with as soon as possible and will take not more than 40 days to process.
12. UPDATING AND CORRECTING PERSONAL INFORMATION
Whilst you are a user of the Reset Therapy Limited Site, Reset Therapy Limited will acquire and process information about you and your use of the Site. Reset Therapy Limited will retain this information for the primary purpose for which it was obtained and for other legitimate purposes including, where required by law. You may also ask us to change or delete any information we hold about you and we will make all reasonable efforts to update our records if we feel it is appropriate. Please help us to ensure your personal information is accurate by telling us as soon as reasonably possible in the event of change of address, contact details or other circumstances. If you would like to change any such information please contact us by email on support@12weekreset.com or alternatively our postal address is Reset Therapy Limited, Rathborne Square, Dublin 15, Ireland, D15 XF9C.
13. COMPLAINTS
If at any time you would like to contact us with a complaint or enquiry, you can do so by email on support@12weekreset.com or alternatively our postal address is Reset Therapy Limited, Rathborne Square, Dublin 15, Ireland, D15 XF9C.
14. DEFINITIONS
Defined terms used in this Policy Statement shall have the meaning given to them in our Terms & Conditions, a copy of which can be found at www.12weekreset.com/terms_and_conditions.
